CDBG-DR

GRANTCARE FOR CDBG-DR

When it comes to disaster recovery, 'cities should not reinvent the wheel.'

— David Schreiner, 100Resilient Cities

GrantCare is an end-to-end grant management solution.

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Real-time dashboard to enable 360° view for managers

Our past experience

Unique challenges faced

  • Less than a month after the Hurricane Katrina disaster.
  • 29 counties were declared eligible for CDBG disaster recovery assistance.
  • 75,000 homes in the area suffered major damage or were destroyed.
  • Majority of houses were in areas predominantly occupied by low and moderate-income households.

Solutions built

  • Web-based application used to record interactions and documentation collected through the process.
  • Developed integrated scheduling software used across all service centers.
  • Established contractor assignment system to accelerate the flow of new construction.

Unique challenges faced

  • In 2008, within a 52-day time frame, Presidentally Declared Disaster Areas, Gustav, and Dolly impacted eastern Texas.
  • First time in Texas history that all Texas coastal counties were Presidentially Declared Disaster areas at the same time.
  • Thousands of homes were repaired using federal grants awarded from Rita program.

Solutions built:

  • Web-based application used to record interactions and documentation collected through the process.
  • System for management of contractor reassignments and project takeover.

Unique challenges faced

  • On October 29,2012, Hurricane Sandy's storm surge hit New York City, flooding streets, tunnels and subway lines and cutting power in and around the city.
  • Funded by $1.7 billion in federal Community Development Block Grant Disaster Recovery (CDBG-DR) dollars.
  • This was a large-scale operation in a city with no prior experience operating a residential CDGB-DR program.
  • Diverse program management team and network of contractors.

Solutions built

  • Process workflow mapping tool used to capture process interdependencies.
  • Built program system of record, first of its kind to combine all aspects of CDBG-DR program delivery.
  • Systems built on Microsoft Dynamics platform.

Unique challenges faced

  • On August 25, 2017, Hurricane Harvey devastated Texas and Louisiana causing $125 billion in damages, ranking it the second costliest U.S. tropical cyclone by NOAA.
  • The Presidentially Declared Disaster has allocated $1.2 billion in federal Community Development Block Grant Disaster Recovery (CDBG-DR) funds to the City of Houston.
  • It forced transition to telework for processing applications.

Solutions built

  • Robust grant management solution encompassing: Survey, Applicant self-service portal, CRM application processing, and Field Service application for on-site inspections.
  • Built-in business process automation and work queues to control process flows.
  • System built on Microsoft Dynamics technology stack.
  • Enhanced alert feature to notify case managers when documents have been uploaded using the self-service portal.
Source: SC National Guard / Public domain

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